Do I need to be home or at my office when the cleaners arrive?
No. As long as you provide us a way to enter your home or office you do not need to be there when we arrive to clean.
What cleaning supplies do I need to have on hand for you to clean?
We bring our own home cleaning supplies including vacuum cleaners. You will need to have trash bags on hand and any special cleaning supplies that you want us to use that we don’t carry.
What happens if something is broken?
You should report the broken item to our office by calling. We will take it from there.
Are you a large chain operated home cleaning company?
No. We are a small family owned and operated house and janitorial cleaning service company.
Why do you charge sales tax for your home cleaning services?
All house and commercial cleaning service companies are required by law to charge sales tax in the state of Pennsylvania.
Do you clean in teams or individuals?
Mr. Maid cleaning services are usually performed by solo cleaners so you get the same person each time.
What happens if I am not happy with the work?
Call Mr. Maid Cleaning by 11 AM the next day and a home cleaning service technician will return to clean or re-clean what you are not satisfied with at no additional charge to you.
Will the same people be coming to clean each time?
We would like to be able to say yes when sending out a home or office cleaning employee but that is not reality. We will try to keep the same cleaning technicians for you but people leave, get sick, and need to have their cleaning schedules changed. You can rest easy knowing if you are not satisfied with the work our cleaning staff provide just give us a call and we will do everything we can to give you a new cleaning technician.
Can I pick my cleaning day?
We try to accommodate the day you want but realistically that is not always possible. However once your day is set we rarely change it unless a home or office cleaning schedule change is needed.
What time will you be cleaning my home?
Our normal house cleaning hours are 8:15AM to 5:00PM and we would prefer to have the flexibility to arrive and depart between those hours. If it is possible we will come to clean when you want us to but realistically that is not always possible.
Office cleaning can be done any hours Monday through Saturday.
What if I am sick or on vacation do I need to pay anyhow?
No. An occasional cleaning job cancelled on your end is normal. Please call us with as much notice as possible so we can adjust our cleaning schedules accordingly. We pride ourselves on being dependable by showing up on the day you are scheduled to have your home or office cleaned. Hopefully you understand when occasionally we have an issue that prevents us from coming as scheduled.
How often do you come to clean?
Monthly, bi-weekly, or weekly are best for home cleaning scheduling purposes.
Office cleaning shedules are done monthly, bi-weekly, weekly, or daily to fit your cleaning needs.
Is there anything I need to do before my office or home cleaning is started?
Yes. To Provide you with the best quality cleaning please pick up clutter and secure cash, jewelry and other small valuables. The more you pick up the more time we spend cleaning.
What don't you do?
Our home and office cleaning employees can not climb higher than a step stool, move or lift any objects over 50 pounds, prepare meals, provide any pet or children-related services, clean up any pet waste, human waste, vomit, or blood, or provide any other non related home cleaning services.
Do you accept credit cards for payment?
Yes we now accept Visa, Master card, and American Express for all our home cleaning services. The perferred payment method is by check.
I want to get my home cleaning schedule started. What is the first step?
Call Mr. Maid to answer any other questions or concerns you may have before you schedule your free, no obligation in office or home cleaning tour to get your cleaning estimate. |
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